**Thank you for shopping with Veda NDT!** We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and fair return and refund process.

1. Return Eligibility
Return Period	Returns are accepted within **30 days** from the date of purchase.
Product Condition	The product must be unused, in its original condition, and in the original packaging.
Exclusions	Consumables, customized, or made-to-order products may not be eligible for return or refund.
Return Process	To initiate a return, you must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.

2. How to Return an Item
Contact Us	Contact us at **[Your Contact Email]** or **[Your Contact Number]** to request a return authorization.
Secure Packaging	Ensure that the product is securely packaged for return and includes all original parts, accessories, and packaging.
Inspection	Once we receive the returned item, we will inspect it and process the refund or replacement accordingly.

3. Refund Process
Payment Method	Refunds will be processed using the original payment method. If paid via credit card, the refund may take several business days to appear.
Non-refundable Costs	Shipping and handling fees are non-refundable unless the product is defective or damaged upon arrival.
Return Shipping Costs	If a return is due to a defect or error on our part, we will cover the return shipping cost.

4. Damaged or Defective Products
Notification Period	If you receive a damaged or defective product, please contact us within **7 days** of receiving the item.
Information to Provide	Provide a description and, if possible, photos of the damaged product. We will work with you to resolve the issue.
Return Shipping	We will cover the return shipping costs for damaged or defective items.

5. Exchanges
Exchange Period	We offer exchanges for damaged, defective, or incorrect products. Please contact our customer service team within **7 days** of receiving your item.
Exchange Process	The exchange will be processed after the returned item is received and inspected.

6. Non-returnable Items
Non-returnable Items	Custom or made-to-order products, opened or used consumables (e.g., testing fluids, batteries), and items not in their original condition or packaging.

7. Shipping Charges
Return Shipping	Customers are responsible for the cost of return shipping for non-defective products unless otherwise specified.
Shipping Cost for Defective Items	If we have made an error in processing the order or if the product is defective, we will cover return shipping costs.

8. Cancellation Policy
Cancellation Before Shipment	Orders may be canceled before they are shipped. Please contact us immediately to cancel your order.
Cancellation After Shipment	Once an order has been shipped, it cannot be canceled and will be subject to our return policy.

9. Refund Timeframe
Refund Processing Time	Refunds will be issued after the returned item has been inspected and processed. The process may take **5-7 business days** from the time we receive the return.
Refund Notification	You will receive an email notification once your refund has been processed.

**Please Note:** This policy applies to all orders placed on our website and is subject to change at any time without notice. It is recommended that you review this policy periodically for updates.